If you have found something that is not working correctly on the Search Page and the other troubleshooting guides in this section have not resolved it, this article explains how to report the problem.
Quick things to try first
These steps resolve most issues quickly and are worth a go before getting in touch:
- Refresh the page
- Clear your browser cache
- Try a different browser or device
- Check the relevant troubleshooting article in this section
If the issue is still there after trying these, we are here to help.
Before contacting us, please gather as much details as possible.
The more detail you share, the faster the support team can help. Please include the following:
- What you were trying to do — e.g. "I was trying to apply filters and the page went blank"
- What happened — what you saw versus what you expected to see
- When it happened — the date and approximate time
- Your device and browser — e.g. iPhone 13 / Safari, or Windows laptop / Chrome
- A screenshot — if you can capture what you are seeing, this is very helpful
Common issues the support team can help with
- Page not loading or loading very slowly
- Filters not working or resetting unexpectedly
- Search returning results that seem incorrect
- Alerts not arriving or not set up correctly
- Favourites not showing
- A listing you saw that has now disappeared
How to contact the support team? Click here.