If the Search Page is taking a long time to load, here are the most likely causes and what to try — these usually fix it quickly.
Why the Search Page might be slow to load
Slow loading on the Search Page is usually caused by one of the following:
- A slow or unstable internet connection
- An outdated browser or app version
- Browser cache files conflicting with the new page
- High traffic on the site at peak times
Step 1 — Check your internet connection
Open another app or website. If that is also slow to load, the issue is your connection rather than Vivastreet. Try switching between Wi-Fi and mobile data to see which is faster.
Step 2 — Refresh the page
Pull down to refresh on mobile, or tap the refresh button in your browser. Most temporary slowness resolves with a single refresh.
Step 3 — Clear your browser cache
Old cached files from the previous version of the page can slow down the new one. To clear your cache:
- Chrome: Settings → Privacy & Security → Clear browsing data → Cached images and files
- Safari: Settings → Safari → Clear History and Website Data
- Firefox: Settings → Privacy & Security → Clear Data
After clearing, close and reopen your browser, then try again.
Step 4 — Try a different browser
If one browser is consistently slow, try another — Chrome, Safari, or Firefox.
Step 5 — Try on a different device
If it is slow on your phone, try on a laptop or tablet. This helps confirm whether the issue is device-specific.
Step 6 — Disable browser extensions
Ad blockers and privacy extensions can sometimes interfere with page loading. Disable them temporarily and try again.
When to contact the support team about slow loading
If the page is consistently slow over multiple days and none of the above helps, we are happy to look into it. Get in touch via the chat icon and include the device and browser you are using and the time of day when it slows down.
Still have questions?