If your ad got rejected for unauthorised content, don't stress—we're here to explain why and help you get it fixed.
Unauthorised content can sometimes trip up even the best ads, so let's figure it out and get you back on track.
How will I know?
If your ad is refused for unauthorised content, you will see this screen:
Common causes:
We remove ads with unauthorised content for a few key reasons—here's the rundown:
It's not family-friendly: The ad includes bad language, violent themes, or adult 18+ content.
It's overstuffed: Too many locations or keywords crammed into the description.
It's risky behaviour: Mentions of intoxication or anything that could impair decision-making.
It's too much at once: Multiple products or services lumped into one ad.
It's unclear: The description is vague, misleading, or doesn't match what you're offering.
Let's break these down a little more so you can spot the issue:
Bad language, violent, or adult 18+ content: We keep things family-friendly around here! Skip the swear words, crude phrases, or anything violent or smutty.
Location/keyword stuffing: You can use up to 10 locations and 10 keywords, but don't overdo it. Piling in extras or repeating search terms in the description will get your ad removed.
Deliberately impairing decision-making or situations of increased vulnerability: We're all about safe, respectful vibes. Avoid mentioning intoxication from alcohol or other legal substances.
Many products/services in one ad: Got a bunch of stuff to offer? Cool, but keep it to one product or service per ad (unless it's a single "job lot"). Multi-skilled? Say, a masseuse who also does nails and teaches Pilates? You'll need a separate ad for each gig.
Misrepresentative or deliberately ambiguous descriptions: Keep it clear and honest. If your ad doesn't spell out what you're offering in a straightforward way, we'll ask you to tweak it.
Many products/services in one ad:
We acknowledge that some of our users may wish to offer multiple different types of services/products, such as selling old household goods and clothes all at once. However, we ask that you keep it to only one product or service per advert, unless you are selling all items as one 'job lot'. If you are multi-skilled and can provide many different types of service such as a masseuse who runs a mobile nail bar and can give pilates instruction, you'll need a separate advert for each of your different services.
Misrepresentative or deliberately ambiguous descriptions:
If the content in your advert does not describe your goods or services etc in clear and realistic terms we may remove your advert and ask you to be more clear and specific.
How can I fix it?
No sweat—here's how to get it right:
Steer clear of anything in the "common causes" list above.
Keep your content relevant, appropriate, and tied to the category you're posting in.
Use family-friendly language—no swearing or edgy behaviour.
Stick to one product or service per ad (unless it's a bundled lot).
Make sure your description is crystal clear and matches what you're offering.
What if I'm stuck or don't get why it was refused?
We've got your back! If the rejection message isn't clicking or you need a hand, hit the "Contact Us" button or shoot an email to our support team. Tell us about your ad and what's tripping you up—we'll walk you through it.