Users are asked to stick to one account per person. We advise not letting anyone else use your vivastreet account as their actions may still reflect badly on your account.
How will I know?
If your account is blocked for multi-account you will see this screen:
Common causes:
Setting up a new account when you already have a live account.
Setting up a new account after you have been blocked.
Posting your ad on someone else's account, or allowing someone else to post on your account.
How to fix it?
Unfortunately, there is no 'fix' for this one. We do not allow users to run more than one account per person.
If you have been banned from the site for breaking our terms and conditions for example dangerous or illegal activity, you are permanently banned and are not allowed to return. Do not try and set up a new account.
All users setting up multiple new accounts will have the new account blocked and be directed to use their existing accounts. If there is a good reason to need a new account and close the old one, you can speak to customer services who will investigate and guide you on how to proceed.
Tip: We use an advanced system that finds linked accounts in multiple ways. The more honest with us you are, the easier it will be for us to help you continue posting.
Ways we can help:
"I can't find/log into my old account" - We can help you locate the account and reset the password (we'll need to ask a few security questions).
"I can't access my email account" - We can help you add your new email address to your existing account (we'll need to ask a few security questions).
"I don't want to use my old account" - If you feel like there are valid reasons you need to move on to a new account, please contact customer services and they will be able to advise you and maybe help you through the process.