If you've paid for an upgrade and it hasn't appeared on your ad, here's what to check.
Check your account is not blocked
Paid upgrades will not activate if your account is blocked. If you can't log in or your account appears restricted, resolve the account issue first — once your account is active, your upgrade should apply automatically.
Check your ad is live
Upgrades only show on published, active ads. If your ad is pending moderation, expired, or disabled, the upgrade will not be visible until the ad is live.
Check you're looking in the right place
Each upgrade type shows differently in search results:
VIP — appears in the carousel at the very top of the page
Highlight — shows 3 photos plus a blue outline border in search results
Featured — larger image with a Featured label in the results card
Basic — cleaner card layout, visible on mobile and desktop
If your upgrade is active but not showing as expected, try clearing your browser cache and refreshing the page.
If your payment went through but the upgrade still hasn't applied
Contact us with:
Your account email address
Your listing URL
Confirmation of payment (e.g. payment reference or date)
We'll investigate and resolve it.