Meet Vivian, Vivastreet's AI Support Assistant
Vivian is Vivastreet's new AI-powered support assistant, designed to help you find answers and get support more quickly.
You can ask Vivian questions in your own words, just as you would when speaking to our Customer Service team.
What can Vivian help me with?
Vivian can help with many common questions about using Vivastreet, including questions about your account, your ads and how Vivastreet works.
She uses information from Vivastreet's Help Centre and support guidance to find the most relevant answer to your question.
How is Vivian different from our previous chatbot?
You don't need to choose from a list of options or know exactly where to look for your answer.
Simply tell Vivian what you need help with in your own words. She'll use the information you provide to try to understand your question and help you find the right answer.
What if Vivian can't help me?
Don't worry, our teams are still here.
Some questions need to be reviewed by a member of our Customer Service, Moderation or Safeguarding teams.
If your question can't be resolved by Vivian and needs further support, you'll be directed to the appropriate next step.
Why are we introducing Vivian?
We want to make getting help on Vivastreet simpler.
With Vivian, you can get help with many common questions without having to search through different Help Centre articles, and support is available whenever you need it.
Still got questions? Contact us.